Refund policy
REBEL PALM — RETURNS & REFUND POLICY
Last updated: 6 July 2026
We want you to be confident when shopping with Rebel Palm. This policy explains how returns, cancellations, damaged items and refunds are handled for purchases made directly from Rebel Palm.
Nothing in this policy limits or excludes your statutory rights under applicable consumer law.
1. 30-Day Return Policy
We offer a 30-day voluntary return policy for eligible products.
You have 30 days from the date you receive your order to request a return.
Because Rebel Palm products are cosmetics and personal care products, change-of-mind returns must meet all of the following conditions:
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Unopened and unused
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Original hygiene or tamper seal fully intact
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In the original packaging
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Undamaged and in perfect resalable condition
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Returned with any free gifts or promotional items supplied with the order, where applicable
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Accompanied by the order number or other proof of purchase
Products that have been opened, used or unsealed are not eligible for a change-of-mind return under our voluntary 30-day return policy.
This restriction does not affect your legal rights if an item is faulty, damaged, incorrect or not as described.
2. How to Request a Return
To request a return, contact us at:
Please include:
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Your order number
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The item or items you wish to return
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The reason for the return
We may ask for photographs to help us assess the condition of the product or investigate damage. This does not limit your statutory rights.
Please do not send products back without first contacting us. We will provide return instructions and confirm whether the item is eligible for return.
Once your return has been accepted, please send the item back promptly and in accordance with the return instructions provided.
3. Return Address
Approved returns should be sent to:
Rebel Palm
188 Church Street
Bocking
CM7 5LA
United Kingdom
We strongly recommend using a tracked postal service and keeping proof of postage.
4. Return Shipping Costs
For voluntary change-of-mind returns under our 30-day policy, the customer is responsible for the cost of returning the item.
If an item is faulty, damaged, incorrect or not as described, please contact us before returning it. Where appropriate, we will arrange a solution and cover reasonable return costs in accordance with applicable consumer law.
5. UK and EU Cancellation Rights
If you are a consumer in the United Kingdom or European Union, you generally have a statutory right to cancel an eligible online purchase within 14 days of receiving the goods, without giving a reason.
To exercise this right, you must tell us within 14 days of receiving your order that you wish to cancel.
You must then return the eligible goods within a further 14 days.
Where a product has been supplied with a hygiene or tamper-evident seal and is not suitable for return for health protection or hygiene reasons, the statutory right to cancel may be lost once that seal has been broken.
Rebel Palm’s voluntary 30-day return policy gives you additional time to request a return for eligible unopened, unused and sealed products. It does not replace or reduce your statutory rights.
6. Faulty, Damaged or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged in transit, faulty, incorrect or not as described, contact us as soon as reasonably possible at:
Please include:
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Your order number
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A description of the problem
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Clear photographs of the item
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Photographs of the outer and inner packaging where the item was damaged during delivery
Contacting us promptly, ideally within 48 hours for visible transit damage, helps us investigate the issue with the delivery carrier. However, this is not a deadline and does not affect your statutory rights.
Faulty, damaged, incorrect or misdescribed products are not subject to the unopened and sealed requirements that apply to change-of-mind returns.
We will assess the issue and provide the appropriate remedy in accordance with applicable consumer law.
7. Refunds
Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
For valid statutory cancellations, refunds will be processed within the time required by applicable law. Where goods are being returned, we may wait until we have received the goods back or received evidence that they have been sent back, where permitted by law.
For a valid statutory cancellation, we will also refund the cost of the least expensive standard delivery option offered for the original order, where required by law.
If you selected a more expensive delivery method, such as express or premium shipping, the additional delivery cost is not refundable unless required by law.
For voluntary returns made after the statutory cancellation period but within our 30-day return window, the original delivery charge is not refundable unless the product was faulty, damaged, incorrect or not as described.
Please remember that your bank or payment provider may take additional time to display an approved refund in your account.
8. Products That Cannot Be Returned for Change of Mind
We cannot accept change-of-mind returns for:
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Products that have been opened
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Products that have been used
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Products with a broken hygiene or tamper seal
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Products that have been damaged after delivery
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Products that are incomplete or missing original packaging
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Products that are no longer in a condition suitable for resale
These exclusions apply to change-of-mind returns only.
They do not affect your statutory rights in relation to goods that are faulty, damaged, incorrect, not as described or otherwise fail to meet applicable legal requirements.
9. Exchanges
We do not currently offer direct exchanges.
The fastest way to obtain a different product is to return the eligible unopened item in accordance with this policy and place a separate order for the new product.
10. Contact Us
For all return and refund enquiries, contact:
Email: mail@rebelpalm.co.uk
Returns address:
Rebel Palm
188 Church Street
Bocking
CM7 5LA
United Kingdom